Refund policy

Returns and Exchange Policy

We follow a No Return/Exchange policy for all orders booked, as our products come under the cosmetics category and are not eligible for Returns or Exchanges.

However, we offer a FREE Exchange policy for damaged goods or products with any manufacturing defect received by you, if you inform us within 7 days of order receipt.

We request that you inspect your order immediately upon receipt and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and offer you a solution quickly.

For submitting your complaint, please send us an email at kulisprofessional@gmail.com with your order number, details of the issue faced and pictures of the products received and issue faced.

If your issue is accepted, we will have the damaged products picked up from your shipping address in our records and send you the correct products again without any charges incurred to you.

For any other enquiries, please contact our Customer Care Team at +91 7011172520

Payment Methods

We offer a choice of Prepaid & Cash on Delivery Options

1. PrePaid Orders

• Credit Card
• Debit Card
• UPI
• Net banking
• Wallets

2. COD Orders

• Please ensure your address & contact information is correct
• Our Team will contact you on your registered mobile number to verify the Order before shipping

For any questions or assistance, please contact our customer service team.