Shipping & Return
xShipping Policy
Free Shipping: We offer free shipping across India to most major cities for all orders above ₹2000. For orders below this amount, a flat shipping charge of ₹60 will be added at checkout.
Courier Services: All orders are shipped via reputed courier agencies. Please ensure you provide a complete and accurate address, including a mandatory pin code, to ensure proper delivery. Deliveries are made only on business days.
Order Processing: Orders are typically processed within 24-48 hours of receipt. The expected delivery time is 4-5 business days, assuming all conditions are optimal.
Shipping Origin: All products are shipped from our warehouse in Delhi.
Address Changes: If you need to change your delivery address, please do so within 4 hours of placing your order. If you miss this window, please email us at kulisprofessional@gmail.com
Delays: If there is a delay in shipping due to an item being out of stock or any other unusual circumstance, we will notify you via email.
Returns and Exchange Policy
We follow a No Return/Exchange policy for all orders booked, as our products come under the cosmetics category and are not eligible for Returns or Exchanges.
However, we offer a FREE Exchange policy for damaged goods or products with any manufacturing defect received by you, if you inform us within 7 days of order receipt.
We request that you inspect your order immediately upon receipt and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and offer you a solution quickly.
For submitting your complaint, please send us an email at kulisprofessional@gmail.com with your order number, details of the issue faced and pictures of the products received and issue faced.
If your issue is accepted, we will have the damaged products picked up from your shipping address in our records and send you the correct products again without any charges incurred to you.
For any other enquiries, please contact our Customer Care Team at +91 7011172520
Payment Methods
We offer a choice of Prepaid & Cash on Delivery Options
1. PrePaid Orders- Credit Card
- Debit Card
- UPI
- Net banking
- Wallets
- Please ensure your address & contact information is correct
- Our Team will contact you on your registered mobile number to verify the Order before shipping
For any questions or assistance, please contact our customer service team.
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