We offer Free shipping across India to most major cities for all orders above Rs. 2000. For orders below this value, a flat shipping charge of Rs. 60 is levied per order and is included in your Check Out.
All orders are shipped by reputed transport/courier agencies. Customers are requested to provide a complete and correct address. Pin code is mandatory to ensure correct delivery. Deliveries will be made only on business days only. All products will be shipped from our Warehouse in Delhi.
Orders are typically processed within 24-48 hours of being received. Expected shipment time is 2-3 business days, all other factors being optimum.
If you want to change your postal address, the customer should change it within 4 hours of placing the order. If you get late to do it, email us on kulisprofessional@gmail.com
If, for any reason, there is going to be a delay in shipping because an item is out of stock or If there is an unusual delay in filing an order, we will notify you by email.
You may return/replace most new, unopened items within 7 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 4 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Free Shipping: We offer free shipping across India to most major cities for all orders above ₹2000. For orders below this amount, a flat shipping charge of ₹60 will be added at checkout.
Courier Services: All orders are shipped via reputed courier agencies. Please ensure you provide a complete and accurate address, including a mandatory pin code, to ensure proper delivery. Deliveries are made only on business days.
Order Processing: Orders are typically processed within 24-48 hours of receipt. The expected delivery time is 4-5 business days, assuming all conditions are optimal.
Shipping Origin: All products are shipped from our warehouse in Delhi.
Address Changes: If you need to change your delivery address, please do so within 4 hours of placing your order. If you miss this window, please email us at kulisprofessional@gmail.com
Delays: If there is a delay in shipping due to an item being out of stock or any other unusual circumstance, we will notify you via email.
We follow a No Return/Exchange policy for all orders booked, as our products come under the cosmetics category and are not eligible for Returns or Exchanges.
However, we offer a FREE Exchange policy for damaged goods or products with any manufacturing defect received by you, if you inform us within 7 days of order receipt.
We request that you inspect your order immediately upon receipt and contact us if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and offer you a solution quickly.
For submitting your complaint, please send us an email at kulisprofessional@gmail.com with your order number, details of the issue faced and pictures of the products received and issue faced.
If your issue is accepted, we will have the damaged products picked up from your shipping address in our records and send you the correct products again without any charges incurred to you.
For any other enquiries, please contact our Customer Care Team at +91 7011172520
We offer a choice of Prepaid & Cash on Delivery Options
1. PrePaid OrdersFor any questions or assistance, please contact our customer service team.
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